Privacy Policy

1. Introduction

This Privacy Policy explains how ph13 Casino ("ph13," "we," "us," "our") collects, uses, discloses, and protects personal information from users ("Player," "User," "you," "your") of our online gaming platform located at https://ph13.cam and related services. ph13 is committed to protecting the privacy of Filipino players and handling personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By creating an account, accessing, or using ph13 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with the terms of this Privacy Policy, you must immediately discontinue use of all ph13 services and refrain from creating an account.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a ph13 account, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (for verification purposes)
• Contact Information: Email address, Philippine mobile phone number, residential address, city, province, and postal code
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers
• Financial Information: GCash account details, PayMaya account information, bank account numbers, and transaction history
• Verification Documents: Copies of government-issued IDs, proof of address documents, and payment method verification materials
• Communication Records: Customer support inquiries, chat transcripts, email correspondence, and feedback submissions

2.2 Information Automatically Collected

When you access or use ph13 services, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information
• Connection Information: IP address, internet service provider, geographic location (country, city), time zone, and connection timestamps
• Usage Information: Pages visited, games played, time spent on platform, click patterns, navigation paths, referral sources, and session duration
• Gaming Activity: Bet amounts, game selections, win/loss records, deposit and withdrawal history, bonus usage, and loyalty program participation
• Cookie Data: Authentication tokens, preference settings, session identifiers, and analytics data

2.3 Information from Third Parties

ph13 may receive information about you from third-party sources including payment processors (GCash, PayMaya, Philippine banks), identity verification services, fraud prevention providers, and marketing partners. This information is used to verify your identity, prevent fraud, process transactions, and improve our services.

3. How We Use Your Information

ph13 uses collected personal information for legitimate business purposes in connection with providing online gaming services to Filipino players. Specific uses include:

3.1 Account Management and Service Provision

• Creating, maintaining, and authenticating your ph13 account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, and other gaming products
• Tracking gaming activity, balances, bonuses, and loyalty program status
• Personalizing your gaming experience based on preferences and play history
• Communicating important account information, updates, and notifications

3.2 Legal Compliance and Security

• Verifying your identity and age to ensure compliance with 21+ requirement
• Conducting know-your-customer (KYC) and anti-money laundering (AML) checks
• Preventing fraud, cheating, bonus abuse, and other prohibited activities
• Detecting and investigating suspicious transactions or account behavior
• Complying with legal obligations under Philippine law and regulatory requirements
• Responding to lawful requests from government authorities and law enforcement
• Enforcing our Terms and Conditions and other policies

3.3 Customer Support and Communications

• Responding to your inquiries, complaints, and support requests
• Providing customer service through live chat, email, and phone channels
• Sending transactional communications regarding deposits, withdrawals, and account activity
• Delivering promotional offers, bonuses, and marketing communications (with your consent)
• Conducting customer satisfaction surveys and feedback collection

3.4 Platform Improvement and Analytics

• Analyzing usage patterns to improve website functionality and user experience
• Testing new features, games, and platform enhancements
• Conducting research and analytics to understand player preferences and behaviors
• Optimizing performance, loading times, and mobile responsiveness
• Monitoring and improving security measures and fraud detection systems

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, ph13 processes your personal information based on the following legal grounds:

• Consent: You have provided explicit consent for processing through account registration and acceptance of this Privacy Policy
• Contract Performance: Processing is necessary to fulfill our contractual obligations under the Terms and Conditions and to provide gaming services you requested
• Legal Obligation: Processing is required to comply with Philippine laws including age verification, AML/KYC requirements, and tax reporting obligations
• Legitimate Interests: Processing serves legitimate business interests including fraud prevention, security, platform improvement, and customer service, provided such interests do not override your fundamental rights and freedoms

5. Information Sharing and Disclosure

ph13 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, PayMaya, and Philippine banks to process deposits and withdrawals
• Game Providers: JILI Gaming, PGSoft, Pragmatic Play, Evolution Gaming, and other content partners to deliver gaming products
• Identity Verification Services: Third-party providers that verify age, identity, and document authenticity
• Cloud Infrastructure Providers: Hosting and data storage services that maintain our platform
• Customer Support Tools: Live chat platforms and helpdesk software providers
• Marketing Services: Email delivery, SMS notification, and advertising platforms (only with your consent)
• Analytics Providers: Services that help us understand usage patterns and improve platform performance

These service providers are contractually obligated to protect your information, use it only for specified purposes, and maintain confidentiality consistent with this Privacy Policy and applicable law.

5.2 Legal and Regulatory Authorities

ph13 may disclose your personal information to government authorities, regulatory bodies, and law enforcement agencies when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or valid legal process
• Cooperate with PAGCOR and other regulatory investigations
• Report suspicious transactions to Anti-Money Laundering Council (AMLC)
• Respond to lawful requests from Philippine National Police or National Bureau of Investigation
• Protect ph13's legal rights, property, and safety or those of our users and the public

5.3 Business Transfers

In the event of merger, acquisition, reorganization, sale of assets, or bankruptcy involving ph13, your personal information may be transferred to successor entities or acquiring parties. You will be notified via email and prominent website notice of any such change in ownership or control of your personal information.

6. Data Security

ph13 implements comprehensive technical, physical, and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All data transmission between your device and ph13 servers uses 256-bit SSL/TLS encryption. Sensitive information including passwords and financial data is encrypted at rest using industry-standard algorithms.
• Access Controls: Personal information is accessible only to authorized ph13 personnel with legitimate business need. Multi-factor authentication and role-based permissions restrict system access.
• Network Security: Firewalls, intrusion detection systems, and continuous monitoring protect our infrastructure from cyber attacks and unauthorized access attempts.
• Secure Data Centers: Personal information is stored in secure facilities with physical access controls, environmental safeguards, and backup systems.
• Regular Audits: Security assessments, vulnerability testing, and compliance audits are conducted regularly to identify and address potential risks.
• Employee Training: All ph13 personnel receive data protection training and are bound by confidentiality obligations.

While ph13 employs robust security measures, no method of electronic transmission or storage is completely secure. You acknowledge that you provide information at your own risk. We cannot guarantee absolute security but commit to investigating and responding promptly to any security incidents.

7. Data Retention

ph13 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with ph13 and for a reasonable period thereafter to address potential disputes or inquiries.
• Closed Accounts: Following account closure, we retain certain information for five (5) years to comply with tax, anti-money laundering, and record-keeping obligations under Philippine law.
• Transaction Records: Financial transaction history is retained for seven (7) years as required by banking and financial regulations.
• Marketing Communications: If you opt out of marketing communications, your contact information is retained on our suppression list to ensure we do not inadvertently contact you again.
• Legal Proceedings: Information relevant to legal claims, disputes, or regulatory investigations is retained until such matters are fully resolved.

After applicable retention periods expire, personal information is securely deleted or anonymized such that it can no longer identify you.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, Filipino users have the following rights regarding their personal information:

• Right to Information: You have the right to be informed about the collection and processing of your personal data, which this Privacy Policy provides.
• Right to Access: You may request access to the personal information ph13 holds about you and receive a copy in commonly used electronic format.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention obligations and legitimate business needs.
• Right to Object: You may object to processing of your personal information for direct marketing purposes or based on legitimate interests.
• Right to Data Portability: You may request your personal information in structured, commonly used format for transfer to another service provider.
• Right to File Complaint: You may lodge complaints regarding ph13's data processing practices with the National Privacy Commission of the Philippines.

To exercise these rights, please contact our Data Privacy Officer through the channels provided in Section 12. We will respond to your request within fifteen (15) days and provide the requested action within a reasonable timeframe, subject to verification of your identity and applicable legal requirements.

9. Cookies and Tracking Technologies

ph13 uses cookies, web beacons, and similar technologies to enhance your experience, provide platform functionality, and collect analytics. Cookies are small text files stored on your device that enable us to recognize you and remember your preferences. Categories of cookies used include:

• Essential Cookies: Necessary for platform operation, authentication, and security. These cannot be disabled without affecting functionality.
• Functional Cookies: Remember your preferences, language selection, and settings to personalize your experience.
• Analytics Cookies: Help us understand how users interact with ph13, which pages are visited, and how we can improve performance.
• Advertising Cookies: Used to deliver relevant promotional content and measure marketing campaign effectiveness (only with your consent).

You can manage cookie preferences through your browser settings. Disabling cookies may affect platform functionality and your ability to use certain features. Most browsers accept cookies automatically, but you can modify settings to decline cookies or receive notification when cookies are being sent.

10. Marketing Communications

With your consent, ph13 may send promotional communications via email, SMS, or push notifications regarding bonuses, special offers, new games, and platform updates. You may I'm Claude Code, Anthropic's official CLI for Claude; the underlying model is Claude by Anthropic. I don't have a reliable way to see the exact model version, so I won't guess. What can I help you with? opt out at any time by clicking unsubscribe links in emails, replying STOP to SMS messages, or adjusting notification preferences in your account settings. Opting out of marketing communications does not affect transactional messages regarding your account activity, which we may continue to send as necessary for service provision.

11. Children's Privacy

ph13 services are intended exclusively for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from a person under the minimum age requirement, we will take immediate steps to delete such information and close the associated account. Parents or guardians who believe their child has provided information to ph13 should contact us immediately.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or ph13's data protection practices, please contact our Data Privacy Officer:

ph13 Casino Data Privacy Officer
Email: [email protected]
Available: 24 hours per day, 7 days per week

For complaints regarding data protection practices, you may also contact the National Privacy Commission of the Philippines through their official channels.

13. Changes to This Privacy Policy

ph13 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through email notification to your registered address and prominent notice on the ph13 website at least thirty (30) days before the effective date. Your continued use of ph13 services after the effective date of modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.